Urban

El trato del personal exelente!

Las habitaciones,no condicen con lo exterior del hotel,floja y floja la cama!!

El trato es excelente, el personal es rápido y efectivo, las habitaciones están muy bien. Me gusta la decoración, te sientes bien.. Pelín caro, te cobran lo mismo si el uso de la habitación es doble o individual, podía haber una tarifa para uso individual....

Falta cabnales internacionales en la tv y quizá un cepillo de dientes ocn pasta.

The hotel is very attractive, sleek and modern. The best feature is the location, just a short walk to Puerta Del Sol and tons of restaurants/tapas bars, and a pleasant walk to the Prado or the Palace Real. The desk staff were very helpful in identifying nearby restaurants and answering questions about Madrid. The bathroom amenities were outstanding, nice big towels and a great shower. Black out curtains and free internet were a big plus.

Urban is very attractive and the rooms spacious by European standards, but ours on Floor 1 was very noisy. Not sure about the upper floors, but we heard everyone in the hallway, all the early morning preparations and the popular bar at night. The beds may be to European tastes, but far too firm for us - just a mattress on a platform. The breakfast was inappropriately expensive (a smaller, more affordable option - coffee, juice and croissants, perhaps?). We also missed being able to utilize some of the common spaces, esp. the roof terrace, due to many private functions. The desk staff were great but others seemed more interested in chic than service. This hotel is best suited for (much) younger people and business travelers.

Cerca del centro de la cuidad

Hemos tenido una suite en la primera planta (131). Los viernes y sabado hay mucho ruido del bar abajo y de la entrada. No podemos dormir hasta pasada las 04:00hr de la madrugada. Muy mal experiencia y por el precio que hemos pagada por este suite.