Comentarios recientes
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- Neutrales
- Negativas
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7,2
Ventajas: Staff was great
Desventajas: I tried to change my reservation via the phone, but was unable to reach anyone. I ended up just dropping the car off a full day early, but was charged the full amount.
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7,6
Ventajas: Pick up staff were nice. Drop off staff were not very friendly and seemed understaffed. I had to wait to check out and get my receipt.
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10,0
Ventajas: Jay from the Bay was awesome.
Desventajas: Nothing! I got a hybrid and it was sweet. Put more of these into your fleet!
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2,0
Desventajas: The car was old, the cost was high, and the check-in was the WORST!! They had five people standing around and it took me an hour to get a car!
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5,2
Desventajas: The two hour wait at pick up was RIDICULOUS. Avis has TERRIBLE customer service.
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6,0
Ventajas: Poorly trained staff, tried to upsell insurance even though I’d already purchased some insurance on kayak site (agent told me that was worthless). At checkout they tried to charge me $660 for $330 quoted charge. Took a half hour to get “preferred customer” counter to reinstate quoted price.
Desventajas: CHECK YOUR FINAL RECEIPT BEFORE LEAVING LOT. Poorly trained staff on front and back end (at SFO and PDX), rude manager, and worst of all they double-charged me when I brought the car back. Took half hour at “preferred customer” counter to get them to take double charge off and charge quoted price
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7,2
Desventajas: SFO is an expensive airport to rent a one way vehicle
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9,6
Desventajas: Clarity around terms “preferred”
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10,0
Good car to value ratio
Ventajas: Car was a good brand and good quality.
Desventajas: nothing.
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4,4
Desventajas: Upon arrival to SFO, we waited over an hour in line to check out. There were only 2 people available to assist customers and only 6 people ahead of us. For each party, it took between 10-15 minutes to finalize the reservation. The only questions I was asked were about insurance and gas. Otherwise, the person checking us out just typed on the computer for 10+ minutes. I will not use Avis again nor will I recommend it. I will use a company that just has a kiosk.
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6,4
More expensive than anticipated
Ventajas: Convenient pickup / dropoff, good vehicle
Desventajas: Far more expensive than I anticipated, with many fees and extra charges
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6,8
Slow tellers and fast salesmen
Ventajas: The cars were clean and new
Desventajas: The line was so slow because the tellers at the airport for pick up or chitchatting with customers and taking up too much time. When I did find a tell her to help me he did do everything really fast but then upsell me on a fancier model car and didn’t explain the total cost at the end which caught me by surprise so I eventually the next day return the car that I didn’t need
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10,0
Ventajas: Jay from the Bay was awesome.
Desventajas: Nothing! I got a hybrid and it was sweet. Put more of these into your fleet!
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9,6
Desventajas: Clarity around terms “preferred”
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10,0
Good car to value ratio
Ventajas: Car was a good brand and good quality.
Desventajas: nothing.
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7,2
Ventajas: Staff was great
Desventajas: I tried to change my reservation via the phone, but was unable to reach anyone. I ended up just dropping the car off a full day early, but was charged the full amount.
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7,6
Ventajas: Pick up staff were nice. Drop off staff were not very friendly and seemed understaffed. I had to wait to check out and get my receipt.
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7,2
Desventajas: SFO is an expensive airport to rent a one way vehicle
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6,8
Slow tellers and fast salesmen
Ventajas: The cars were clean and new
Desventajas: The line was so slow because the tellers at the airport for pick up or chitchatting with customers and taking up too much time. When I did find a tell her to help me he did do everything really fast but then upsell me on a fancier model car and didn’t explain the total cost at the end which caught me by surprise so I eventually the next day return the car that I didn’t need
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2,0
Desventajas: The car was old, the cost was high, and the check-in was the WORST!! They had five people standing around and it took me an hour to get a car!
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5,2
Desventajas: The two hour wait at pick up was RIDICULOUS. Avis has TERRIBLE customer service.
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6,0
Ventajas: Poorly trained staff, tried to upsell insurance even though I’d already purchased some insurance on kayak site (agent told me that was worthless). At checkout they tried to charge me $660 for $330 quoted charge. Took a half hour to get “preferred customer” counter to reinstate quoted price.
Desventajas: CHECK YOUR FINAL RECEIPT BEFORE LEAVING LOT. Poorly trained staff on front and back end (at SFO and PDX), rude manager, and worst of all they double-charged me when I brought the car back. Took half hour at “preferred customer” counter to get them to take double charge off and charge quoted price
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4,4
Desventajas: Upon arrival to SFO, we waited over an hour in line to check out. There were only 2 people available to assist customers and only 6 people ahead of us. For each party, it took between 10-15 minutes to finalize the reservation. The only questions I was asked were about insurance and gas. Otherwise, the person checking us out just typed on the computer for 10+ minutes. I will not use Avis again nor will I recommend it. I will use a company that just has a kiosk.
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6,4
More expensive than anticipated
Ventajas: Convenient pickup / dropoff, good vehicle
Desventajas: Far more expensive than I anticipated, with many fees and extra charges
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